Privacy Policy
The Tinnitus Treatment Center of Philadelphia, part of Treble Health®, is committed to protecting your privacy and handling your personal information with the care and respect it deserves. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By using our website at tinnitus-philadelphia.com or contacting us through any of our communication channels, you agree to the practices described in this policy.
Information We Collect
We collect information you provide to us directly, including when you:
- Submit a contact or callback request form (name, email, phone number, and message)
- Call our office at (610) 747-0757
- Schedule an appointment, either in person or via telehealth
- Opt in to receive SMS text messages from our practice
- Apply for patient financing through our third-party lending partner
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and the referring URL. This information is collected through standard analytics tools and is used to understand how visitors use our site so we can improve your experience.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule appointments
- Communicate with you about your tinnitus care and treatment options
- Send appointment reminders and follow-up communications
- Process financing applications through our third-party partner, Bread Pay™ (Comenity Capital Bank, a Bread Financial™ company)
- Improve our website and patient experience
- Comply with applicable federal and state healthcare laws
HIPAA and Protected Health Information
As a healthcare practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any health information you share with us as a patient is treated as Protected Health Information (PHI) and is handled in strict accordance with HIPAA regulations.
Your PHI is used only for treatment, payment, and healthcare operations, as permitted by law. We do not disclose your health information without your authorization except where required or permitted by law.
For a complete explanation of your rights regarding your protected health information, please request a copy of our Notice of Privacy Practices from our front desk.
Communications, Text Messages and Your Contact Information
When you submit a form on this website, call us or otherwise contact Tinnitus Treatment Center of Philadelphia, we collect the information you provide, such as your name, phone number, email address and the reason you're reaching out. We use it to respond to your request, schedule and support your care, and, if you agree, send you information about our hearing and tinnitus services.
Phone calls and text messages. If you check the consent box on our forms, you agree that Tinnitus Treatment Center of Philadelphia may call and text you at the number you provided, including with automated technology, about your inquiry, appointments, and offers related to our services. Consent is not a condition of receiving care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also opt out by calling us at (610) 747-0757.
Email. We may email you about your request and, from time to time, about our services. Every marketing email includes an unsubscribe link, and you can unsubscribe at any time.
We never sell or share your mobile information. Mobile phone numbers and SMS opt-in data and consent are not sold, rented or shared with any third party or affiliate for their own marketing or promotional purposes. This information is shared only with service providers that help us operate our messaging and patient communication systems, under contracts that require them to protect it.
Service providers. We use secure third-party platforms, including a customer relationship management and messaging platform, to store inquiries and send calls, texts and emails on our behalf. Where these providers handle protected health information, they sign a Business Associate Agreement and must safeguard it as required by HIPAA.
Health information. Protected health information is handled according to our Notice of Privacy Practices, available at our front desk or on request.
Your choices. To opt out of texts, reply STOP. To stop calls or emails, or to ask us to access, correct or delete your information, contact us at admin@tinnitus-philadelphia.com or (610) 747-0757.
Third-Party Services
Our website and practice operations involve the following third-party services:
Bread Pay™ / Comenity Capital Bank: If you apply for patient financing, your application information is shared with Bread Pay™ and processed by Comenity Capital Bank, a Bread Financial™ company. Their privacy practices are governed by their own privacy policy.
Google: We use Google Maps to display our clinic location and Google Analytics to understand website usage. Google's collection and use of data is governed by Google's privacy policy.
Treble Health®: The Tinnitus Treatment Center of Philadelphia is part of the Treble Health® network. Operational and clinical data may be shared with Treble Health® as part of our affiliated practice relationship, in compliance with all applicable privacy laws.
We encourage you to review the privacy policies of any third-party services you interact with through our website.
Cookies
Our website uses cookies, which are small text files stored on your device, to enhance your browsing experience and support website analytics. You can disable cookies through your browser settings at any time. Please note that some features of our website may not function correctly if cookies are disabled.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. Our telehealth visits are conducted through HIPAA-compliant, encrypted video conferencing platforms. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has submitted personal information through our website, please contact us and we will take appropriate steps to remove that information.
Your Choices and Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to our legal and clinical record-keeping obligations
- Opt out of SMS communications at any time by replying STOP
- Request a copy of our HIPAA Notice of Privacy Practices
To exercise any of these rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Tinnitus Treatment Center of Philadelphia
143 Bala Avenue, 2nd Floor
Bala Cynwyd, PA 19004
Phone: (610) 747-0757
The Tinnitus Treatment Center of Philadelphia is part of Treble Health®.
